Cancellations

If you need to cancel a therapy appointment, please give as much notice as possible to allow others to use that appointment time. You will be personally charged for the full cost of your appointment if not canceled at least 24 hours in advance other than for emergency reasons. It is ultimately your responsibility to communicate with your therapist.

As assessment appointments are typically scheduled for two or more hours, we require a 48-hour cancellation notice for each assessment appointment. If an appointment is not cancelled within 48-hours you may be charged for each hour the appointment was scheduled ($250 per hour/ total fee will not exceed $500). 

No-shows will also be charged for the full office visit. If you have selected to enroll in auto-pay, your card will be charged the day of your appointment. If you are not enrolled in auto-pay, at your next session you will be responsible to pay for the session you missed and the current appointment.

Payment

Payment is required at the time of your appointment. If enrolled in auto-pay, your card will be charged the day of your appointment. A credit card will be required to remain on file to cover the fees associated with cancellations and no-shows.

Legal & Expert Witness Policies

Pinnacle Psychology complies with all local, state, and federal rules and regulations pertaining to complying with court orders for records and other treatment documentation. However, to protect the therapeutic relationship between psychologist and patient, providers at Pinnacle Psychology will not serve as expert or character witnesses for criminal, civil, or family court matters.