Confidentiality
All information regarding the specific nature of your treatment is maintained at Pinnacle Psychology, PLLC and is considered confidential within the office unless specified by you in writing. However, each therapist at this office reserves the right to use specialty consultation with other health care providers as deemed necessary for quality care. We follow HIPAA guidelines and maintain confidentiality.
Cancellations
If you need to cancel a therapy appointment, please give as much notice as possible to allow others to use that appointment time. You will be personally charged for the full cost of your appointment if not canceled at least 24 hours in advance other than for emergency reasons. It is ultimately your responsibility to communicate with your therapist.
As assessment appointments are typically scheduled for two or more hours, we require a 48-hour cancellation notice for each assessment appointment. If an appointment is not cancelled within 48-hours you may be charged for each hour the appointment was scheduled ($250 per hour/ total fee will not exceed $500).
No-shows will also be charged for the full office visit. If you have selected to enroll in auto-pay, your card will be charged the day of your appointment. If you are not enrolled in auto-pay, at your next session you will be responsible to pay for the session you missed and the current appointment.
Payment
Payment is required at the time of your appointment. If enrolled in auto-pay, your card will be charged the day of your appointment. A credit card will be required to remain on file to cover the fees associated with cancellations and no-shows.